Endurabook is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This policy outlines what information we collect, why we collect it, and how we handle it.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, and any message you submit via our contact forms.
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via Simple Analytics).
- Communication Records: Emails or messages exchanged with our team.
- Payment Information: If you place an order, payment is processed by PayPal. We do not see, collect, or store your card or PayPal account details at any point; these are handled entirely by PayPal. Our website (via WooCommerce) does collect your billing name and address as part of the order process.
2. How We Use Your Information
We use your data to:
- Respond to enquiries submitted via our contact forms.
- Improve website performance and user experience.
- Communicate updates, if you opt in to receive them.
- Maintain website security and prevent misuse.
- Process payments, fulfil orders, and manage related customer service enquiries, such as refunds or order queries.
- Meet our legal and accounting obligations, such as record-keeping for tax purposes.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Mailing List Signup
When you subscribe to our mailing list:
- We collect your email address.
- Your data is stored securely and used solely to send you updates about Endurabook, including product news, ethical sourcing insights, and educational resources.
- You will not be added to the mailing list unless you explicitly opt in.
- You can unsubscribe at any time by emailing us.
- We do not share your email address with third parties, and we never send unsolicited messages.
4. Payment Processing
When you make a purchase or pre-order through our website, payment is handled entirely by PayPal. We do not collect, see, or store your card details or PayPal account information at any point; these are entered directly on PayPal’s own secure platform and processed in accordance with PayPal’s privacy policy and security standards, including PCI DSS compliance.
Our website is built on WooCommerce, which collects your billing name and address as part of placing an order, along with order details (items purchased, order status, and order value). We retain this information for as long as necessary to fulfil orders, handle refunds or disputes, and meet our legal and tax obligations. We recommend reviewing PayPal’s own privacy statement for details on how they handle your payment information.
5. Cookies and Analytics
We use Simple Analytics to understand how visitors use our website. Simple Analytics does not use cookies and does not track visitors across websites or over time. No personally identifiable information is collected for analytics purposes, and no cookie consent banner is required for this activity.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption
- Access controls
- Regular security updates
- Use of PayPal, a PCI-compliant payment processor, so that we never handle or store your card payment details
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Please note that some payment and transaction records may need to be retained for a period after deletion requests to meet legal and accounting obligations.
To exercise these rights, contact us
8. Third-Party Services
We may use third-party services (e.g., hosting providers, PayPal for payment processing, analytics tools) that process data on our behalf. These services are selected for their compliance with GDPR and data protection standards.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.