Questions about Endurabook, the pre-order process, and what to expect as an early customer.
Before you buy
Is this a real product?
Yes. Endurabook prototypes exist and are currently undergoing testing. The supply chain is being finalised and all components have confirmed availability.
How much does it cost?
The target retail price is £550 for the Zorin OS version and £570 for the Windows 11 version. Early-backer pricing for mailing list members will be confirmed before pre-orders open. No payment is taken today when you join the waitlist.
When will it ship?
Shipping dates will be confirmed to mailing list members before pre-orders open. Join the waitlist to be notified first. No payment is taken at any point before pre-orders are live.
Is my payment secure?
Pre-orders will be processed through PayPal, which includes Buyer Protection as standard. This means you are covered if the item is not delivered or is significantly different from its description.
The product
What operating system does it ship with?
Endurabook ships with Zorin OS for a ready-to-use out-of-the-box experience. We are actively testing Ubuntu, Fedora, Linux Mint and Manjaro. Compatibility notes and test results are published as part of our development process. The hardware is Windows 11 compatible.
What makes Endurabook repairable?
RAM, SSD and battery are all replaceable by the owner using a Phillips PH0 screwdriver. Spare parts are available directly from us with published SKU pricing. Step-by-step repair guides are provided for all replaceable components. For more complex repairs, an optional repair service is available, free of charge during the warranty period for manufacturing defects.
What is the warranty?
Every Endurabook includes a free 5-year warranty covering manufacturing defects and component failures under normal use. Full details are on the warranty and support page.
How long will software updates be supported?
We guarantee 15 years of Linux security updates. Owners retain full control over updates. If Zorin OS is no longer compatible with the hardware, a supported upgrade path to an alternative distribution will be provided.
Orders and returns
What is the returns policy?
You can return your Endurabook within 30 days of delivery for a full refund, even if you simply change your mind. Full details are on the returns policy page.
Do I pay postage for returns?
For change-of-mind returns within 30 days, customers cover the cost of return shipping. For warranty repairs or confirmed faults, we cover all postage costs.
What happens if testing does not meet your standards?
If final validation standards are not met, we will not ship the product and all pre-orders will be refunded in full.
If your question is not covered here, get in touch and we will get back to you.